These are not just remote command line access systems, like Telnet. In all cases, when supporting a computer-based service or a full system, the support technician is going to need access to the troubled device.ĭameware Remote Support and TeamViewer cater to the technician’s needs with a range of features in the remote access interface.

The supported users can be internal business users or external customers who bought a product from the company. Support technicians can operate as part of a team or as individual freelancers. We look at the attributes of both of these systems.

However, sometimes, the user needs to be shown what to do and in those cases, remote control offers the perfect guidance tool.īoth Dameware Remote Everywhere and TeamViewer offer remote access and remote control functions. Investigation can be carried out behind the scenes without the involvement of the user.

Support technicians need access to remote devices to investigate and fix problems and also to educate users.

Dameware remote access